Return & Refund Policy

We want you to feel confident purchasing from us. If your item doesn’t meet expectations, we offer clear and fair return and refund options.

Return Eligibility

• Returns are accepted within 7 days of the delivery date.

• Items must be:

  • Unused and unworn

  • Free of stains, odors, or damage

  • Returned with all original tags, accessories, and packaging

Exchange Policy

• Exchanges can be requested within 10 days of receiving your order.

• Exchanges depend on stock availability.

• If we do not have the replacement item, you may choose a refund instead.

Refund Timeline

• Once we receive and inspect your return, the refund will be issued within 5–10 business days.

• Refunds are issued to the original payment method.

• Original shipping charges (if any) are not refundable unless the item arrived damaged or incorrect.

Return Shipping Cost

• Customers are responsible for the cost of returning items unless:

  • A wrong item was delivered

  • The product arrived damaged or defective

Damaged or Incorrect Items

• Email us immediately at contact@xenria.store with:

  • Photos of the item

  • Photos of packaging

  • Order number

• We will arrange a replacement or a full refund at no cost.