FAQ

1. Do you offer free shipping?
Yes, all U.S. orders include free standard shipping.

2. Do you ship internationally?
No, we currently ship only within the United States.

3. How long does delivery take?
Processing: 1–2 days
Shipping: 3–4 days

4. Can I return an item?
Yes, within 7 days of delivery, as long as the product is unused and in original condition.

5. Do you accept exchanges?
Yes, within 10 days of delivery.

6. Who pays for return shipping?
The customer, unless the product was incorrect or damaged.

7. What if my item arrives damaged?
Send photos to contact@xenria.store, and we will arrange a replacement or refund.

8. How long does a refund take?
5–10 business days after we receive and inspect the returned product.